Terms & Conditions

1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name ('Website'), including the related mobile site and mobile application https://banzaraarts.com/ (hereinafter referred to as 'Platform').
3. The Platform is owned by Banzara Arts a company incorporated under the Companies Act, 1956 with its registered office at RIICO INDUSTRIAL AREA, SARDARSHAHAR  (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our').. India , 
4. Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..
5. For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..
6. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..
7. The use of Platform and/or availing of our Services is subject to the following Terms of Use:  1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.. 2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.. 3. Your use of our Services and the Platform is solely and entirely at your own risk and
   discretion for which we shall not be liable to you in any manner. You are required to
   independently assess and ensure that the Services meet your requirements.. 4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.. 5. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.. 6. You agree to pay us the charges associated with availing the Services.. 7. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. 8. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.. 9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.. 10. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party. 11. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.. 12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed
   by and construed in accordance with the laws of India.. 13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Sardarshahar and Rajasthan. 14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website

In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team on +91 9414086142 Knowing your item: Accessories shown in the photograph are only for representation and are not part of the product.

Each piece is hand crafted by the finest artisans using traditional techniques handed down from generations. Wood grain, color variance, texture changes and knots are all part of the charm of the product and may, hence, vary from item to item. Changes of temperature and atmospheric moisture content may cause some movement.

The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print. Products having Kantha stitch, patchwork or applique may vary from the original picture due to the intricacy and complexity of the length and breadth of the loom and yardage.

Furniture having intricate hand-painted details have been painstakingly decorated by Master Craftsmen having honed their skills from the rich legacy left behind from generations of accomplished artisans. Each piece of such Furniture is unique and slight distinctions are possible between the picture and actual product.

Placing an order:
Please check dimensions of the entrance/door to your home/office/shop/building/premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own. For this item please check the details above. While we provide kits to assemble these items, you will need to arrange your own carpenter for assembly. Wherever Banzara Arts provides, the carpenter visits will be scheduled subsequent to the delivery of the item.

On Delivery:
For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there. In case of dust or a lack of shine, rubbing the surface with a cloth will help. This is an accepted method for cleaning the surface of a furniture item and making it shine.

Damages:
Banzara Arts shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed Any instruction manual, screws, nuts etc that might have been missed, should be informed to Customer Support immediately, so that they can arrange for the same to be delivered to you

Your item arrives in damaged condition. All claims for damage must be made maximum within 7 days of receipt of the item. Your request for a repair or replacement will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition.